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Service & complaints

File a complaint or find a service partner who can assist you.

Warranty service

If your product develops a problem during the warranty period, please contact us. Before your service visit:

  • Perform the checks described in the instruction manual.
  • Note the serial number from the product nameplate.
  • Prepare a brief, clear description of the issue.
  • Have your purchase receipt ready.

World wide service

Scandinavian Appliances AS offers worldwide service if you can’t find a suitable service partner below.

Scandinavian Appliances AS
Bredmyra 10, NO-1739 Borgenhaugen
Tel: +47 815 69117
service@norcool.no
www.norcool.com 

Other services

For general service inquiries or support:

  • Perform the checks described in the instruction manual.
  • Note the product type and serial number from the nameplate.
  • Contact your nearest service partner.
  • Provide an accurate description of the problem.
  • Have your purchase receipt ready.

Your closest service partner